You can now add a 5 meters length to a level 1 and level 2 NACS charger. Whether you are camping, hauling a trailer or having guests home, the NACS extension cord comes handy for that extra reach.

The NACS extension cord is 16ft/5m in length and rated for 48A.

Warranty: 12-month warranty against manufacturing defects. Note: Warranty doesn't cover misuse, mishandling, negligence, accidents, or modifications.

Return Policy for A2Z Products

We have a 14-day return policy on A2Z products, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Warranty: Enjoy a 12-month warranty against manufacturing defects. Note: Warranty doesn't cover misuse, mishandling, negligence, accidents, or modifications.Our warranty only covers manufacturing defects.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact us with any questions at support@evuniverse.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We strive for a seamless shopping experience, and our return policy aims to make your transactions smooth and straightforward.

Important Notes:

• We won't accept COD (Cash on Delivery) returns.
• If you return an item not purchased from us, you’ll cover the shipping costs.
• Final sale items are not eligible for return.  See below for further explanation

RMA (Return Material Authorization) Process:

• Contact support@evuniverse.com for an RMA and please include your account number, order number, contact details, and any other information that may be helpful.
• We'll guide you through the return steps via email.

Shipping Restrictions

Can I qualify for free shipping?

You can qualify for free ground shipping on some orders depending on current offers or promotions. If an item does not qualify for free shipping, you will be notified at or before checkout. The following attributes may disqualify an item for free shipping eligibility:

• Oversized items or items requiring special handling
• Some shipments to Alaska or Hawaii
• Items that are not in stock
• Special orders

Why is ground shipping the only method available for order?

Due to federal transportation and shipping regulations and shipping carrier policy, some items are restricted to ground methods for home delivery.

Why is freight shipping the only method available for order?

Some items due to their size, weight, dimensions, or special handling requirements are only available to be shipped via freight.

Addresses

Can I have my order shipped to a location outside of the United States?

Evuniverse.com ships only to locations within the 50 United States. Shipment outside of the United States is not offered.

Can I have my order shipped to a different address than my home address?

Yes, you can enter a different shipping address during the checkout process.

Can I have parts shipped to an APO or FPO address?

EV Universe Inc. does not currently offer shipping to APO or FPO addresses or to any of the U.S Territories.

Can I have parts delivered to a PO Box?

Currently, all shipping from Evuniverse.com cannot be delivered to Post Office boxes. A physical street address is required.

Delivery Times

When will I get my order?

All delivery dates shown on the site are estimates; it is not possible to guarantee a delivery date. Generally, when an order is shipped via Standard Ground, your order will arrive in 3 to 5 days (excluding weekends and holidays). The email you received confirming your shipment contains a link to tracking.

Tracking A Package

Can I see where my package is while it’s on the way?

A link for package tracking may be included in the email confirming the shipment of your order.